IT Best Practices
Delivering Repeatable IT Processes
Information Technology best practices, such as the Information Technology Infrastructure Library (ITIL), represent a set of generally accepted information technology control objectives for day-to-day use by IT managers, business managers and auditors, to ensure the delivery of “best possible” information services to end users and improved IT efficiency and effectiveness. They provide a foundation upon which IT related decisions and investments can be based, and include such areas as change management, release management, configuration management and service desk, as well as the creation of a repository for information relating to the entire IT framework. Best practices aid management in defining a strategic IT plan and the accompanying information architecture, acquiring the necessary IT hardware and software to execute the strategy, ensuring continuous service and monitoring system performance. In addition to ITIL, other familiar best practice frameworks include COBIT, NIST and ISO.
A variety of tools are required to meet IT best practices, and these tools must be evaluated, selected and then used to implement the different components. Organizations can adopt portions of the best practices framework, such as configuration management or service desk functionality, without having to embrace all of the components.
KBOX™ Systems Management Appliances can help save you time and save your company money by providing tools to assist you in implementing IT best practices in a variety of ways, through centralized, repeatable processes, effective change management and comprehensive functionality that grows with your organization.
- KBOX Disk Imaging and Network OS Install allows hardware independent provisioning of any laptop, desktop or server enabling rapid and reliable deployment of standardized system configurations across the organization
- KBOX Inventory provides comprehensive agent-less and agent-based inventory to effectively auto-discover all hardware and software configurations, an important first step in effective configuration management
- KBOX Asset Management Module acts as a configuration management database (CMDB), where all hardware and software configurations are centrally tracked and managed from deployment to retirement, facilitating both license and regulatory compliance
- KBOX Configuration and Policy Management, Software Distribution and Patch Management provide comprehensive, centralized control and change management through policy-based updates of system configurations
- KBOX Help Desk Module provides the ticket submission, tracking and management capabilities outlined in most best practices guidelines
- KBOX Alerting capabilities can be configured to ensure prompt notification of changes beyond pre-determined configuration standards